1. Data Controller and Representative
This information text has been prepared within the scope of the Personal Data Protection Law No. 6698 as MEDİCACİTY CLİNIC SAĞLIK DANIŞMANLIK TURİZM SANAYİ VE TİCARET LİMİTED ŞİRKETİ order to inform our customers about the protection and processing of their personal data. As the data controller, we process your personal data in accordance with the legislation within the scope specified below.
2. Processed Personal Data
We may process the following personal data within the scope of our health tourism services:
- Identity Information (Name, surname, Turkish Republic identity number or passport number)
- Contact Information (Telephone number, e-mail address, residence address)
- Health Information (Health reports, treatment history, doctor's opinions)
- Financial Information (Payment information, bank account information)
- Travel Information (Flight reservations, hotel accommodation information, transfer details)
- Visual and Audio Records (Photos, videos, voice recordings taken during hospital procedures)
3. Purpose of Processing Personal Data
Your collected personal data is processed for the following purposes within the scope of health tourism services:
- Planning and execution of health services
- Providing treatment and health consultancy services
- Providing flight ticket purchases, hotel reservations and transfer services
- Fulfilling legal and regulatory obligations
- Carrying out financial transactions and billing
- Customer relationship management and satisfaction surveys
- Sharing your health information with authorized health institutions for emergencies
4. Method of Collection of Personal Data and Legal Reason
Your personal data is collected directly from you through our website, e-mail, telephone calls or face-to-face communication channels. Your data is processed based on the legal obligations specified in Articles 5 and 6 of the KVKK:
- Fulfillment of our legal obligations
- Directly related to the establishment or performance of a contract
- Exercise or protection of our legal rights
- Obtaining your explicit consent (especially for health data)
5. Transfer of Personal Data
Your personal data may be transferred to the following parties located in Turkey or abroad:
- Hospitals, doctors and health institutions in Turkey and abroad
- Airline ticket reservation and hotel service providers
- Official institutions and authorized authorities requesting it within the scope of legal obligations
- Insurance companies and banks with which we have agreements
6. Protection and Storage Period of Your Personal Data
Your personal data is stored by our company in secure environments and protected against unauthorized access. If our processing purposes end or our legal obligations end, your data will be deleted, destroyed or anonymized at the end of the periods stipulated by law.
7. Your Rights Under the KVKK
You have the following rights regarding your personal data under Article 11 of the KVKK:
- To learn whether your personal data has been processed
- To request information if processed
- To learn the purpose of processing personal data and whether they are used in accordance with their purpose
- To know the third parties to whom your personal data has been transferred domestically or abroad
- To request correction if processed incompletely or incorrectly
- To request deletion or destruction of your personal data
- To request notification of transactions to third parties
- To object to adverse results resulting from the analysis of processed data through automated systems
- To request compensation for damages if you suffer damages due to the unlawful processing of your personal data
8. Application Method
You can submit your requests regarding your personal data to MEDİCACİTY CLİNIC SAĞLIK DANIŞMANLIK TURİZM SANAYİ VE TİCARET LİMİTED ŞİRKETİ writing or through other methods determined by the Personal Data Protection Authority.